Accounts Receivable Technician OBA/12
Office of Business Affairs
CODES
JOB CODE: 9252 EEO: 04 GRADE: 11
OTRS: Optional E/NE:NE VAC: 7 hr
DEGREE: HS SAFETYSENSITIVE: No DATE: 1/16
CUPA: 514000 IPEDS: 43-6010
JOB SUMMARY
This position provides technical customer and studentsupport for accounts receivable operations.
MAJOR DUTIES
Advises and assists students, parents, and external customers concerning financial obligations to the university.
Negotiates payment arrangements for delinquent student accounts who would like a deferment of hold.
Prepares documents necessary to submit past due accounts for collections; communicates with accountholders in regards to account collections.
Performs a variety of reconciliations including departmental postings to bursar accounts, cashiering transactions to the university’s subledger, and general reconciliation of bursar processes.
Posts adjusting entries to bursar accounts.
Maintains Study Away Trip accounts for students, faculty and staff.
Verifies and updates address information, name changes, and changes of status for students, employees and vendors.
Participates in workshops designed to acquaint and educate students and parents with financial obligations to the university.
Scans and indexes documents.
Performs related duties.
KNOWLEDGEREQUIRED BY THE POSITION
Knowledge of financial aid and related federal regulations.
Knowledge of university policies and procedures.
Knowledge of data analysis.
Knowledge of the Fair Debt Collection Practices Act and Bankruptcy Law.
Skill in interpersonal relations and in dealing with the public.
Skill in decision making and problem solving.
Skill in the operation of computers and job related software programs.
Skill in the provision of customer services.
Skill in oral and written communication.
SUPERVISORY CONTROLS
The Bursar assigns work in terms of general instructions.The supervisor spot-checks completed work for compliance with procedures, accuracy,and the nature and propriety of the final results.
GUIDELINES
Guidelines include financial aid rules and regulations,Family Educational Rights and Privacy Act guidelines (FERPA), IRS guidelinesfor 1098T processing, Fair Debt Collection Practices Act, Bankruptcy Law, anddepartment and university policies and procedures. These guidelines aregenerally clear and specific, but may require some interpretation inapplication.
COMPLEXITY/SCOPE OF WORK
The work consists of related technical and customer service duties. Strict regulations, the need for accuracy and frequent interruptions contribute to the complexity of the position.
The purpose of this position is to provide financial counseling and service to university students, and accounting support for accounts receivable operations.Success in this position contributes to the efficiency and effectiveness of those operations.
CONTACTS
Contacts are typically with co-workers, other university personnel, students, parents, faculty, staff, and members of the general public.
Contacts are typically to provide services, to give or exchange information, or to resolve problems.
PHYSICAL DEMANDS/ WORKENVIRONMENT
The work is typically performed while sitting at a desk table or while intermittently sitting, standing or stooping. The employee may need to occasionally lift light objects.
The work is typically performed in an office.
SUPERVISORYAND MANAGEMENT RESPONSIBILITY
None.
MINIMUMQUALIFICATIONS
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of a baccalaureate degree.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
PREFERREDQUALIFICATIONS